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University

Efficient service for the students

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Solari’s solution for universities, and in particular for students offices, aims to improve the services provided by these organizations, especially during those times of year in which the user influx is greatest.

 

In this specific area, there can be many possibilities, according to the customer’s needs and the size and characteristics of the facility.

 

The proposed solution is extremely flexible and can be customized by combining a series of objects, such as a touchscreen dispenser, TFT-LCD summary displays for waiting areas and service window displays. The wide range of available products, of different types and sizes, makes it possible to create the most suitable solution, based on location, so as to direct students to their desired service window in a simple and intuitive way.

 

All components are managed by the SolariQ queue management software which makes it possible to configure the system devices, monitor their functions, analyze data regarding the services provided and system functions and, most importantly, to process statistical reports to evaluate the services provided.

 

One of the most interesting and innovative aspects of the system is the possibility of integrating the queue management system with Digital Signage, which allows one to view multimedia information, as well as information regarding the queue. This ability is very much appreciated, since it allows a university to distribute information of interest to students, while using the same displays used for managing queues: service window working hours, due dates and documents necessary for enrollment, as well as video clips regarding courses or seminars are all examples of information that may be helpful to new students.

 

Another interesting form of integration, now that the use of smartphones has become so popular, is the ability to issue a virtual ticket, which is in every way equivalent to a paper ticket, by using a simple app. That way, the user can request a service even from home, and then arrive at the students office just a few minutes before the number is called.

 

Finally, as an option, the concept of Customer Feedback can also be integrated into the solution. By using specific terminals, it is possible to have users express their opinions regarding the service they’ve just been provided, so as to contribute to their improvement.

Products for this solution

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