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Frequently Asked Questions


  • How can I handle the case where tickets are requested near closing time, and I will presumably not be able to serve them?

    SolariQ provides a specific function to determine the processing time for a ticket, based on the average amount of time required for the requested service. With this calculation, it is possible to limit the dispensing of tickets for services that have people in line and are near the closing time of the service itself. This makes it possible to avoid issuing tickets that cannot be served: in such a case, the dispenser button is disabled, as occurs when a service is closed, and the user can no longer request a printed ticket.

  • Is it possible to set a maximum number of tickets that SolariQ can issue daily?

    The application provides a mode in which it is possible to specify, for each service, the maximum number of tickets to be issued daily. Once this limit is reached, the ticket dispenser button is disabled, in a manner similar to what occurs when a service is closed.

  • Is it possible to be in multiple queues with a single ticket?

    SolariQ provides a forwarding function with which it is possible to solve this problem. Forwarding consists in a window clerk transferring a ticket to another service, once the current service has been completed. Typically, the service is provided by another window and the ticket number remains the same. The customer will then be called to the service window to which he or she has been forwarded, based on the time the ticket was printed or based on when it was forwarded: this criterium is chosen during the system configuration process. Note that a forwarded ticket can be forwarded again to another service without any limit to the number of times.

  • Is it possible to configure the system so that a ticket, once served, is sent to another clerk window?

    SolariQ provides a forwarding function: forwarding can occur forcefully or upon request. In the first case, once the clerk has finished providing the service, no other actions are necessary other than to call the next number, and at this point the “completed” ticket is automatically forwarded to another service (to this end, when configuring the system, after the completion of service A, service B is always provided). In the case of optional forwarding, the clerk decides whether or not a served ticket has completed its process (default), or whether it should be forwarded elsewhere to another service.

  • Is it possible to verify the state of a ticket?

    Yes, SolariQ has a specific function that allows one to re-create the history of a ticket that indicates when it was emitted, its current state, if and when the ticket was served, from which service window or windows, including service times.

  • If two or more service windows are waiting, meaning that they are open to the public but there is no one in the queue, when a customer arrives, how is the service window determined?

    The ticket is assigned to a window chosen with a precise logic: the idle time of each window is determined and the customer is directed to that service window that has been idle the longest.

  • If a customer does not present him or herself at the service window, what can the window clerk do?

    The ticket of a customer who does not present him or herself to service window is automatically placed in a suspended state and is no longer called by the system. The window operator can force a new call at any time, both with or without people in line, or the clerk can handle the ticket should the customer show up at the window.

  • What methods are provided for calling a new ticket to service window?

    A ticket call is normally handled automatically by the system, using a “call the next ticket” mechanism. There are, however, other possibilities. The call can be handled automatically by the system, but with the added option of specifying the service (among those provided by window itself), or the operator can manually call a specific ticket number, by selecting it among those in queue.

  • Can the operator temporarily suspend services?

    Yes, without the need to close the service window, it is possible to render the window nonoperational, for example, when the window clerk goes on break, so as to temporarily suspend the assignment of tickets and therefore the provision of services.

  • Can the service window open and close his or her station independently?

    Yes, when the window client starts, a button appears for opening the window. Furthermore, within the system configuration, service hours can be predefined. This is particularly useful when the various services provided by a window have different opening hours: in this case, the hours are handled automatically by the application, without any burden to the clerk. In this way, it is possible to block a specific service during a specific timeframe, while still keeping the service window open.

  • What is shown on the waiting room display?

    The information shown on the hall display can be configured and customized for each display. The information shown is correlated to the room containing the display, with the possibility of displaying all information or only a part. In general, the waiting room display shows a history of the tickets called, where the first element in the list corresponds to the last ticket called to a service window.

  • What is shown on the LED service window display?

    This display shows the window number, which can be useful in the event that the number is not otherwise indicated (this option is only available with DOMINO displays), followed by the ticket number currently served/last called. As an option, the DOMINO display is capable of showing flashing content which can be customized in terms of timing and manner.

  • What is shown on the MINI TFP display?

    This display can show an extended description of the window (this information is useful in the event that it is not otherwise indicated) and of the service provided, as well as the ticket number currently served/last called. Furthermore, consistently with the size of the display, it is possible to complete this information with a company logo and other content, such as the opening hours of the service window.