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Queue management

Effectively managing the time of customers who are waiting for a service


In the public and private sector, managing time in the best way possible (for the organization and for the user) means optimizing the entire service. Optimizing or reinventing the waiting time for a service is important, in that it should not be idle time, but rather it should be productive, so that a person may perceive the time as being useful, and in which it is possible to obtain precious information.

Solari di Udine’s queue management solution represents the most valid tool available to obtain such results.


More specifically, the solution consists in directing the user to the service window that provides the desired service in a simple and intuitive way. It aims to render the waiting time extremely functional, through statistical analyses that allow the organization to continuously improve the services it provides. It informs the customer by communicating in a new way, through the distribution of multimedia contents and by using the same waiting area displays that summarize the current queue states.

In particular, Solari di Udine’s solution is characterized by the following hardware components:

  • a ticket dispenser, available in different models, used for choosing a service and obtaining a ticket;
  • TFT - LCD waiting-area displays, for viewing the last tickets served, and any information that the organization wishes to convey;
  • LED clerk-window displays, for viewing the number currently being served.

The package is completed by the software application and its main module, SolariQ. As a queue management software, SolariQ, mainly allows one to configure the devices in use and monitor their operating state. It also analyzes data regarding services provided and the functioning state of the system, as well as processes statistical reports to evaluate those services.

Efficient service for the students
Public Administration
Helping citizens access public services
Entering a bank or insurance agency has never been easier
Booking an appointment and picking up results efficiently
Train Stations and Airports
They who start off well, travel peacefully
Increasing the sale of fresh products is possible