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Improving waiting time: Chamber of Commerce in Milan

The Chamber of Commerce of the Lombardy capital wants to merge queue management and digital signage


The Chamber of Commerce of Milan recently adopted three queue management systems, with the precise goal of integrating them with a Digital Signage system, while managing the Milan head quarters and the two branches in Assago and in Legnano with a centralized system.


The organizzation, according to a modernization project concerning user acceptance facilities, has completed the purchase of a queue management system, composed of three installations, one at the headquarters and two at the branches.


The system provided for the two branches is very simple: these two structures are relatively small, therefore the system is specifically designed for their basic requirements, with only a ticket dispenser and a waiting hall display to inform the users about the current number call.


In the main offices the situation is much more complex: not only the number of windows is far higher, but also there are many more services provided. For this purpose, its administration chose to implement Digital Signage, in addition to updating their pre-existing queue management system. This allows users to be informed about provided services and receive other institutional communications while waiting.


The Chamber of Commerce has chosen Solari’s solution.

The system was designed to put together the queue management system and digital signage, making it possible to simultaneously display the queue progress status (for specific service windows and offices, divided by service category), and information regarding the services themselves or other institutional communications.


It is the administration intention to take advantage of the frequency the users check the queue status to let them acquire information and details about the services they are requesting, making the service provided more fluid and effective and reducing the perceived waiting time.

Alongside the two dispensers and the two hall displays for the branches, the system provided includes 3 dispenser kiosks, 6 waiting hall displays and about 70 window displays for the headquarters; to better manage the three installations from the main offices, the SmartQ software is installed on a server.

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