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Finance

Entering a bank or insurance agency has never been easier

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For each of us, time has become very precious. Standing still in front of a service window, waiting to access a service, is often perceived as a badly tolerated and wasteful period of time.

 

In particular, banks and insurance companies feel the need to reinvent the idle time of customers waiting in front of their front office service windows. Their most important objective is to inform people waiting in line about the queue state and, more importantly, about their products.

 

To meet these ever-growing needs, Solari di Udine offers a queue management solution that is extremely flexible and made up of a combination of devices such as a touchscreen dispenser, TFT-LCD summary displays for waiting areas and service window displays. The wide range of available products, of different types and sizes, makes it possible to create the most suitable solution, based on location, so as to direct customers to their desired service window, in a simple and intuitive way.

 

All components are managed by the SolariQ queue management software which makes it possible to configure the system devices, monitor their functions, analyze data regarding the services provided and system functions and, most importantly, to process statistical reports, and manage the different clerk windows from a virtual control room, so that average waiting and service times are optimized.

 

In this particular field, the most important aspect of this solution is undoubtedly the ability to integrate queue management with Digital Signage. In this way, banks and insurance companies have the opportunity to offer their products by using the same devices that show the state of the queue. This makes it possible to inform customers and make their wait more useful.

Promotional offers (both initiated by the local branch as well as by the central bank), new services (bank accounts, investments, etc.), service window working hours, RSS feed links to information, such as the stock market or the news, are just a few examples of contents that can be displayed.

 

Another interesting form of integration is the issuing of virtual tickets, in every way equivalent to a paper tickets, by using a simple app which can be downloaded on a smartphone: with such an app, the customer can choose from the various bank branches or insurance agencies in the area, the one with the shortest estimated waiting time for a specific service.

 

Finally, as an option, the solution can be enriched by introducing the concept of Customer Feedback. By using specific terminals, it is possible to have users express their opinions regarding the service they’ve just been provided, so as to contribute to their improvement.

Products for this solution

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