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Frequently Asked Questions

ETK 1623

  • Can this device be used by those who are disabled?

    During the design phase of the ETK 1623, all real-world scenarios were considered. The device is in fact conformant to Italian policy in terms of accessibility and usability by both the visually impaired (the device is equipped with a braille labeled button), as well as those with motor disabilities (the button is placed at a suitable height).

  • Where can this device be used?

    The characteristics and options available for the ETK 1623, make it suitable for any environment where there is the need to manage the waiting time of customers. The optical barcode reader, one or two-dimensional (QR codes), opens the doors to different application possibilities, for example, in the health field (for handling referrals), or in the transportation sector (to verify traveling tickets).

  • Does this device require a PC for the SmartQ installation?

    The characteristics of the ETK 1623make it also capable of working in stand-alone mode. In fact, it is equipped with an onboard integrated PC platform with an i3 processor and Windows operating system. This makes it possible to use the kiosk as a central system containing the SmartQ server application for queue management purposes. This way, all parameters can be configured by the directly accessing the kiosk by means of any web browser, exactly as one would do to connect to any central server. Furthermore, in this context, system monitoring tasks, as well as those regarding system management and ticket dispensing are processed by the kiosk itself, without the help of other servers.

  • Why should I choose the ETK 1623 instead of a small ETK 1615?

    The performance of the ETK 1623 is certainly greater and the characteristics of the paper used make it more suitable for environments in which large transaction volumes take place. Furthermore, the availability of barcode and smart card readers open up the doors to many possibilities. Being that it is equipped with an I3 processor, it can also be used as a central server, avoiding the need to install the central system on another dedicated PC. Finally, the size of the display, combined with its graphics performance, make it possible to use the ETK 1623 dispenser as a multimedia communication device, with the same capabilities of any other dedicated digital signage display. All of these characteristics differentiate this dispenser from the more simple ETK 1615, which offers a smaller size and price as its advantages.

  • How does one know when it is time to change the paper in the dispenser?

    The thermal printer, with which the dispenser is equipped, has sensors for signaling when the printing paper is almost out (paper almost out – first level signal), as well as the total absence of paper (paper out – second level signal). The central system is notified of these events as well as the system operators. Therefore, on one hand, it isn’t necessary to periodically verify the state of the printing paper, and on the other hand, it is possible to substitute the paper roll before it is completely finished, rendering the dispenser unusable.

  • How are the printed tickets numbered?

    The ticket numbering is programmed by means of the SmartQ management software. It is therefore not difficult to create a numbering from A001 to A999, to differentiate the codes for the various services (A/B/C/D, etc.) provided.

  • How can one organize maintenance for the device?

    Through a dialogue with the central system, the dispenser is constantly controlled in all of its functions, including: alerts regarding the printing paper state, any ticket dispenser jams, PC malfunctions, lost connections, etc. The central system and the service window operators are notified of these events in real-time, so that service interruptions may be avoided. This way, maintenance can be performed preventively, as well as in response to notifications sent by the device.