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CST2010
Touch-screen terminal for feedback gathering, for Customer Satisfaction analysis
  • 10” LCD-TFT display, with integrated resistive touch-screen

  • PoE technology powered

  • Customer Satisfaction compliant interface

  • Desk or wall installation

CST2010

Why choose CST2010?

Ability to gather opinions

Can be integrated within a queue management system

Small size

Closer to citizens

The customer satisfaction terminal represents a natural complement to a queue management solution: it allows to objectively evaluate the average satisfaction of the users.

With an interface in which opinions are displayed as emoticons (a smiley, a serious or frowning face), the user can intuitively express his or her opinion.

Easy to use

After being provided a service, customers can express their opinion by choosing and tapping the icon that represents the quality level of the perceived service (positive, average and negative). Great care was given to the interface design and in the choice of intuitive images to make the terminal extremely easy to use by any user, with noneed for any help.

It is also possible to set a sequence of questions to the users, so that the evaluations can be motivated, which can be particularly useful should they be negative, gathering analysis elements to improve the service provided.

Small is beautiful

CST 2010 terminals are small in size, to be easily integrated within environments with limited space available: they are easily installed at any service window, without being cumbersome. A metal support, which can be adjusted for maximum flexibility, allows for an installation both on a table, as well as on a wall or panel, so that the terminal can be used even on the worktable/shelf, usually present at a clerk window.

From gathering to analysis

Besides collecting the feedback, the system also offers a series of analytical tools, useful to analyse the evaluations of the services provided. In particular, it is possible to obtain detailed and summarized reports or statistical analyses, represented both numerically as well as graphically, in order to have a summary of the collected opinions regarding services provided and their quality. All analyses may be requested specifying filters, such as the clerk window or service, as well as the time frame.

Easy to install

The simple installation, thanks to PoE technology that uses the company network infrastructure as a power supply, together with excellent ease and of use of the system by the end user, makes this device suitable for any environment. Furthermore, PoE considerably reduces installation costs, since it prevents the need for power connection.

Microprocessor RISC 32 bit (ARM)
Memory RAM 256MByte, SD Card 1GByte
Ethernet interface 10/100 Mbps
Connectivity

1 port for RS232

1 port for RS232/422/485

2 USB 2.0 ports

2 Ethernet ports
Operating System Windows CE 5.0
Display characteristics

Type: LCD/TFT

Size: 7”

Format: 16:9

Colors: 262.000

Touch-screen: resistive
Resolution 800 x 480
Housing ABS
Installation Table (with adjustable mounting brackets according to the VESA standard), on wall and on panel
Power supply PoE standard
Maximum absorption Less than 13W
Operating temperature 0°C  +50°C
IP protection degree IP40
Size 226(W)x140(H)x40(D)
Weight 0.8Kg
Other characteristics Internal clock with backup battery

CST 2010 is available in the following versions:

Code

Product

Description

56998848

CST 2010

Desk terminal

CST 2010

CST 2010

Cod. 56998848
Desk terminal

Accessories

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What is it

The CST 2010 terminal is a touchscreen display, to be connected to a Solari’s SolariQ queue management software, to gather users’ feedback about the received service. With its small size, it is designed to be easily installed close to a teller’s desk/window.

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