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Case studies

Customer Flow Management

Papa Giovanni XXIII hospitals

Benefits
  • Operation simplicity for personnel
  • Information clarity for users
  • Multiple queue management with a single ticket
  • Management of highly complex systems 
Products used
Objective

To unify and centralize the queue management in the complex hospital structure, unifying the various service reservation areas, while allowing integration with pre-existing systems - To optimize times and accessibility to all window services and to improve perceived service quality

Answer

The implementation of a central software (SolariQ) to set and monitor the system, in addition to a network made of several local control stations and ticket dispensing devices (a few dozen dispensers) and public display devices (a few hundred hall displays, counter displays and surgery displays), allow for a integrated distribution of the queue management and way finding service throughout the facility. With a single ticket, valid for all of the queues the user must deal with to obtain his/her required service, the queue management system reduces waiting times and increases the patient’s confidence and satisfaction for the service.

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